Vertexx Support

Contact

Email yo@vertexx.fit with questions, feedback or privacy requests.

If something isn't working, tell us your device, your iOS version and the Vertexx version (in Settings), what you did and what happened. Please don't send your workout data unless we ask for it.

Backing up and restoring

Go to Settings, then Backup and restore. You can save the backup to Files, share it, or email it. Emailing needs a mail account set up on your phone. The backup file isn't encrypted, so keep it private.

Restoring adds the workouts from the file to the ones you already have. It won't overwrite anything, and it tells you if something clashes. Keep the file until you've checked everything came back.

If you lose your data

Your workouts only live on your phone. They don't sync anywhere, so we can't restore them for you. Deleting the app deletes your data. Offloading it (in iPhone Settings) keeps your data. Export a backup before you delete the app if you want to keep your workouts.